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These terms and conditions apply to the use of any area of our website. By accessing this Website you agree to the terms and conditions set out below even if you do not make a purchase. If you do not agree to be bound by these terms and conditions, please leave our site as only visitors agreeing to be bound by the terms & conditions may visit us here at Dragons Guild Studios. If you have any questions relating to these terms and conditions, please contact us at support@dgminiatures.co.uk

Definitions

  • ‘Conditions’ is used to mean these terms and conditions and any other special conditions
  • ‘Cookies’ are a piece of information sent by a Web server to a user’s browser. (A Web server is the computer that “hosts” a website and responds to requests from a user’s browser.) Cookies may include information such as login or registration identification, user preferences, online “shopping cart” information, etc. The browser saves the information and sends it back to the Web server whenever the browser returns to the website.
  • ‘Personal Information’ means the details a user provides us with when you register on our site
  • ‘Product’ means an item offered for sale on our website.
  • ‘Product Description’ means the words we use to indicate what an item for sale contains or how you might expect it to perform
  • United Kingdom means England, Wales, Scotland, Northern Ireland, and the Channel Islands
  • ‘Users’ means the collective users of our website
  • ‘We/us’ means Dragons Guild Studios
  • ‘Website’ means the website located at www.dgminiatures.co.uk
  • ‘You’ means a user of this Website.

 

Use of the website

ACCESS

Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.

REGISTRATION

By registering on our site, you agree that:

  • All the Personal Information that you provide on registering is current, true & accurate. It is as complete as possible. Please notify us immediately of any changes to your Personal Information by contacting us at support@dgminiatures.co.uk
  •  
  • You will not impersonate another person or use a false name or any name that you are not permitted to use.

INDEMNITY

By agreeing to these conditions you agree to indemnify Dragons Guild Studios and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

We reserve the right to:

  • change or remove this website or part thereof, either on a temporary or permanent basis, with or without notice to you.
  • alter the conditions of use as necessary.

It is your responsibility to:

  • check regularly to determine whether the Conditions have been changed. Your continued use of the website or any part thereof is accepted by us that you have accepted any changes or alterations. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

Dragons Guild Studios will not be liable to you or any third party for claims arising because of any change to or removal of the Website or part thereof; or because of changes to the conditions of use.

THIRD PARTY LINKS

We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website from our site, we cannot be held responsible for the availability, quality or content of these external sites. Dragons Guild Studios do not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.

Purchasing items from Dragons Guild Studios

The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:

  • you submit your order on the website by pressing the ‘confirm order’ button at the end of the check-out process.
  • We will then send you by email an order acknowledgement detailing the products you have ordered. This is not order acceptance.
  • As your product is dispatched from our studio, we will send you a confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order (see details below), or you have cancelled it in accordance with the instructions in how to cancel your order below.

Orders

Please refer to and understand our Delivery and Prices Information before placing your order.

All orders are subject to acceptance in accordance with the following policy:

We consider that order acceptance and the completion of the contract between you and us takes place on the despatch of the products you have ordered.

This contract may change if:

  • we notify you that we are unable to accept your order – or: you have cancelled it in accordance with the instructions shown in Contract Cancellation. We may not be able to accept your order if: –
  • The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term
  • We have been unable to obtain authorisation for your payment
  • We realise that there has been a pricing or product description error
  • You have not registered properly providing your real name, phone number, e-mail address, payment details and other requested information
  • You are under 18 years of age
  • The delivery address is not in Europe or is not a BFPO address.
  • Your credit or debit card is issued by a bank unacceptable to us

If there are any problems with your order, you will be contacted by our Customer Services team.

The sales contract is completed in the United Kingdom. We can accept orders that request a delivery address outside of the UK, however all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol.

We reserve the right to reject any offer to purchase by you at any time. Goods remain the property of Dragons Guild Studios. until full payment is received.

Orders can only be shipped to the delivery address given on the order. Any changes must be made in writing to support@dgminiatures.co.uk before the order is dispatched. Dragons Guild Studios does not accept liability of an incorrect shipping address once dispatched.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish if you exercise your right no longer than seven days after the day on which you receive the Products. Please note that we may charge and admin fee of £1.50 for all cancellations. This is to cover transaction and refund costs charged to us.

If you wish to change or cancel an order before dispatch, please contact us at support@dgminiatures.co.uk including the following details:

  • Customer name
  • Order number
  • Date of the order

Orders are normally processed immediately so we may have already packaged your order and decided for it to be sent to you. If this is the case, then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 7 days of delivery (see our Returns section for further details on our returns policy).

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery or admin fee noted above.

Returns policy & procedure

We are confident that you will be delighted with any product purchased from us but if you wish to return an item to us, then we’ll try to make it as easy as we can. Any item may be returned for any reason within 30 days of the date of receipt so long as it is unused, undamaged and in original packaging. We will refund the price of the item less the cost of delivery to the purchaser. The cost of carriage to return the unwanted item to us will be at your cost.

  • Sealed product and accessories must be returned in their original packaging, undamaged and unopened. Products not returned in this condition will be refunded up to 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.

If your product arrives damaged, please contact us immediately. We may ask you for pictures/evidence to prove the damage has happened in transit. We will then assess and advise of next steps. We will keep you informed about the progress of any replacement products.

This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at support@dgminiatures.co.uk outlining the item you would like to return, your original order number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer`s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item, we will process the refund (less the cost of original postage) or dispatch the replacement item.

Description of products

Each item offered for sale on our website is sold based on the product description and related photograph. The description may outline additional conditions that relate to that item. These may include but are not limited to, additional terms and conditions concerning estimated delivery dates and times & guarantees.

Interpretation

We endeavour to ensure that all descriptions, prices, and other details of items appearing on Dragons Guild Studios are correct and as up to date as possible. However, any information appearing on Dragons Guild Studios may not always reflect the position exactly now you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

In the event of changes in product range we reserve the right to substitute a replacement product, on a like for like basis. If the new product is of a lower value than the original a refund will be made, no charge is made if a higher value substitution is made.

Prices & Payment

Our prices include UK VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. Please note prices for customers outside the UK do not include VAT and are zero rated. If you live outside the UK, you may be subject to import taxes or customs duty. Unfortunately, we are not responsible for any of these charges, and we suggest you contact your country’s customs office to establish what charges you may or may not be liable for. By purchasing you agree you are aware you are liable for these charges.

The total amount payable is the price of the items ordered plus any exceptional delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.

Debit credit & card payment options

We can accept payment from you using any of the following debit or credit cards:

Visa Credit, Visa Debt, Mastercard

The payment will be debited from your nominated account at the time your order is placed.

You confirm that the credit, debit, or store card that is being used is yours.

Payment security

We are fully aware of our responsibilities to store any information that you provide securely. We do not hold any payment details on our site. All payments are carried out by either Stripe. When you proceed through checkout, you will be directed to their secure payment gateway for authorisation and then returned to our site once payment has been confirmed.

Receipts & invoices

Each parcel sent to you will contain an invoice which acts as confirmation of payment.

 

Validation of Payment

All transactions carried out on our site are subject to validation checks and authorisation by the card issuer. If the issuer of your payment method refuses or does not authorise payment to us, we will cancel your order. We cannot be held liable for non-delivery. Any late cancellations of payment after delivery, ownership of goods will revert to Dragon’s Forge Miniatures Ltd. and will be required to be returned. Legal recourse may be taken if you do not comply.

 

Refusal of transaction

We reserve the right to amend, alter update or remove items or products from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update, or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun, we will not be held liable to you or any third party.

Under English law, to purchase items on the Dragons Guild Studios Games website and form & enter contracts on this site you must be over 18 years of age.

You must also:

  • Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information
  • Confirm a delivery address
  • Possess a valid credit or debit card issued by a bank acceptable to us

When you confirm your order (i.e., making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

General

INTELLECTUAL PROPERTY & RIGHT TO USE

This website contains materials and other items relating to Dragons Guild Studios and its products and services (the “Content”). The Content includes, but is not limited to information, data, text, images, graphics, registered and unregistered trademarks, illustrations, videos, software, audio clips, 3D Models (as defined below), or other forms.

All Content is copyrighted and subject to other intellectual property laws and is either owned or used with permission by Dragons Guild Studios. This includes but is not limited to all parts, pieces, sections, and designs of body parts, 3D Models, equipment, accessories, and items in the character creator, both in aggregate and as separate pieces. Except as set forth in this User Agreement, you may not reproduce, distribute, transmit, modify, adapt, translate, distribute, sell, license, publish, publicly perform, prepare derivative works based upon, or otherwise use or exploit the Content. For the avoidance of doubt, you expressly agree that all intellectual property rights in and to any and all character or other design depictions or any 3D Models that you may create on or through the site (“Character Designs”) and all Content are the property of Dragons Guild Studios and you hereby (A) irrevocably assign, transfer and convey, to the extent permitted by applicable law, all right, title and interest you may have in and to the Character Designs and the Content on a worldwide basis (including, without limitation, rights under patent, copyright, trademark, trade secret, unfair competition and related laws) to Dragons Guild Studios or such other entity as Dragons Guild Studios shall designate, to the extent ownership of any such rights does not automatically vest in Dragons Guild Studios under applicable law, and (B) waive any moral rights therein to the fullest extent permitted under applicable law. You agree to execute any further documents and take any further actions requested by Dragons Guild Studios to assist it in validating, effectuating, maintaining, protecting, enforcing, perfecting, recording, patenting, or registering any of its right, title and interest in or to the Character Designs or the Content. Notwithstanding anything to the contrary contained in the foregoing, and for purposes of clarity, you will retain all ownership rights in and to the general and abstract elements of original characters that you created prior to using the Site, including their names and basic elements, which are considered User Content (as defined below), but the actual depictions of them and any 3D Models based on them that you may create on or through the Site are the property of Dragons Guild Studios and considered Character Designs as set forth above.

You may download copies of the materials (image capture/screenshots) on Dragons Guild Studios’ website for personal, non-commercial use only. These personal, non-commercial purposes include networked and public viewing such as on social media or during remote or digital gameplay through authorized virtual tabletop applications. Dragons Guild Studios grants you a license to use the site and service subject to these Terms and Conditions, and nothing herein shall be construed to transfer title of any Content or Character Designs, which as set forth above, are owned exclusively by Dragons Guild Studio. Under this license you may not:

  • use the materials for any commercial purpose.
  • attempt to decompile or reverse engineer any software contained on Dragons Guild Studios web site.
  • remove any copyright or other proprietary notations from the materials

You further agree not to or permit any other person to:

  • (a) transmit, distribute, or upload programs or material that contain malicious code, including, but not limited to viruses, time bombs, cancelbots, worms, Trojan horses, Easter eggs, spyware, or other potentially harmful programs or other materials or information.
  • (b) send or enable the transmission of junk email, duplicative or unsolicited messages, or so-called “spamming” or “phishing”.
  • (c) disrupt, impair, alter, or otherwise interfere with the functions, features, Content, or use of the site.
  • (d) violate any laws, regulations, judicial or governmental order, any treaties, or violate or infringe upon any intellectual property rights, rights of publicity or privacy, or any other rights of ours or of any third party.
  • (e) gain unauthorized access to the site; or
  • (f) improperly display any TCP/IP packet header or part of the header information in any email or other postings or use any frames.
  • (g) upload, or otherwise make available, files that contain images, photographs, software, or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright, or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents to do the same.
  • (h) defame, abuse, harass, stalk, threaten, spam other users, or continually send them unwanted emails or communications, solicit other users for business or commercial purposes, or otherwise violate any legal rights (including the rights of privacy and publicity) of others.
  • (i) upload, post, email, transmit, or otherwise make available any unlawful, inappropriate, defamatory, obscene, pornographic, vulgar, offensive, fraudulent, false, misleading, or deceptive content or message.
  • (j) promote or engage in discrimination, bigotry, racism, hatred, or harassment against any individual or group.
  • (k) use an offensive screen name (e.g., explicit language) or avatar (e.g., containing nudity).
  • (l) act in a deceptive manner or impersonate any person or organization.
  • (m) harm or exploit minors.
  • (n) upload or share any purchased 3D Models to a third-party site, application, or service, e.g., Steam, for redistribution; or
  • (o) collect information about users of the services or the site in violation of these Terms and Conditions or interfere with any third party’s ability to use or enjoy, or our ability to provide, the services or site.

This license shall automatically terminate if you violate any of these restrictions. This license may be terminated by Sky Castle Studios at any time. Upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Downloadable 3D Model Files

Dragons Guild Studios offers or may offer for purchase downloadable 3D model files that may include Character Designs (“3D Models”). Except as expressly provided in these Terms, Dragons Guild Studios retains all ownership, right, title, and interest in the 3D models. The 3D Models may be printed or otherwise used for personal, non-commercial use and may not be resold, redistributed, or made available to third parties. Physical items printed from the 3D Models may not be sold or otherwise used commercially for any purpose, including as part of a larger project.

 

LIMITATION OF LIABILITY

You must bear the risks associated with the use of the Internet.

We disclaim all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

Dragons Guild Studios will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality (except on the misspellings page where potential misspellings are listed intentionally), but we make no warranties, whether express or implied in relation to its accuracy. Dragons Guild Studios cannot be held responsible for the results or for any technical problems you experience because of using support@dgminiatures.co.uk. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.

We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the dragonsforge.co.uk site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.

However, the previous paragraph does not apply to products and items sold online at dgminiatures.co.uk

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees.

 

SEVERANCE

If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.

 

WAIVER

If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.

 

SURVIVAL

Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.

 

SUMMARY

These conditions form the basis of our relationship with you. We do not anticipate the need for changes, but any changes must be in writing and signed by both you & us.

You agree that, if you have relied on any representation to assist you with accepting these terms & conditions, they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation.

In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.

Your Statutory Rights are not affected by these terms and conditions.

 

LAW

These conditions are governed in accordance with the laws of England & Wales and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England & Wales.